Legal
Privacy Policy
Last updated: 12 July 2026
This privacy policy explains how PFD Solutions, a trading name of PFDG Ltd ("we", "us", "our"), collects and uses your personal information when you use our website or contact us about our drainage services. We are the data controller for the information you provide.
Who we are
PFD Solutions (PFDG Ltd). Website: pfdsolutions.co.uk. Email: sar@pfdsolutions.co.uk. Phone: 0117 205 3155.
Information we collect
- Details you give us directly, such as your name, email address, phone number and the details of your enquiry when you complete our contact form, call us or email us.
- Technical and usage information collected automatically through cookies and analytics, such as your IP address, browser type, the pages you visit and how you found our site.
How we use your information
- To respond to your enquiry, provide quotes and carry out drainage work.
- To manage our relationship with you and keep records of the work we do.
- To improve our website and understand how visitors use it.
- To measure the performance of our advertising.
Legal basis for using your information
We rely on your consent (for example, when you submit an enquiry or accept cookies), our legitimate interests in running and promoting our business, the performance of a contract when we carry out work for you, and compliance with our legal obligations.
Who we share it with
We do not sell your information. We share it only with trusted service providers who help us run our business, including our website host (Hostinger), and Google (Google Analytics and Google Ads) for website analytics and advertising. These providers process data on our behalf and are required to protect it.
Cookies
Our website uses cookies. For details of the cookies we use and how to manage them, please see our Cookie Policy.
How long we keep it
We keep your information only for as long as we need it to provide our services, answer your enquiry and meet our legal and accounting obligations, after which it is securely deleted.
Your rights
Under data protection law you have the right to access your information, ask us to correct or delete it, object to or restrict how we use it, request a copy of it, and withdraw consent at any time. To exercise any of these rights, contact us at sar@pfdsolutions.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Security
We take reasonable steps to keep your information secure and to prevent unauthorised access.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a revised date.
Contact us
If you have any questions about this policy or your personal information, email sar@pfdsolutions.co.uk or call 0117 205 3155.